Support

Configure alert thresholds

How to set thresholds for when alerts will be triggered

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An alert is created when any sensor attribute exceeds your organisation’s configured thresholds. A notification of the alert will be sent to any mobile app user who has opted into receiving alerts for that device.

An organisation manager can configure thresholds for each sensor attribute. To do this, navigate to any sensor deployment page, and click on the settings (⚙️) icon on the chart for the attribute you wish to configure.

The example below shows how temperature thresholds can be set: you can modify the upper boundary (at which point it will be considered ‘too hot’) and the lower boundary (when it will be considered ‘too cold’).

You can also remove thresholds to disable some alerts - for example, if you wish for alerts to be triggered when the temperature is too hot, but not when it is too cold, you can press the delete button (❌) to remove the lower threshold.

When will users receive alerts?

While alerts are created for all attributes with configurable thresholds (visible in the Portal), users will only be notified through the mobile app if they have opted into alerts for a given device, and only for the following attributes:

• Temperature
• CO₂
• VOCs
• Potential device problems, such as low battery and power loss (if the device is unplugged or switched off at the wall).

If your organisation requires alert notifications to be enabled for other monitored attributes, such as humidity, sound or particulates, additional alerts can be enabled upon request - please contact us.